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Blue Personal Objects

Privacy Policy

Privacy Policy

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This Data Protection Notice (“Notice”) sets out the basis which InnoArk Pte. Ltd. (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”). This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.

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PERSONAL DATA 
 

1.      As used in this Notice:​
 

“customer” means an individual who

 

(a)   has contacted us through any means to find out more about any goods or services we provide, or

(b)   may, or has, entered into a contract with us for the supply of any goods or services by us; and “personal data” means data, whether true or not, about a customer who can be identified:

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(a)   from that data; or

(b)   from that data and other information to which we have or are likely to have access.

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2.      Depending on the nature of your interaction with us, some examples of personal data which we may collect                   from you include name and business email address. 

 

3.      Other terms used in this Notice shall have the meanings given to them in the PDPA

         (where the context so permits).

 

COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA

 

4.      We generally do not collect your personal data unless

 

         (a)   it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to

                 disclose your personal data to us (your “authorised representative”) after

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                      (i)   you (or your authorised representative) have been notified of the purposes for which the data is

                             collected, and

                      (ii)  you (or your authorised representative) have provided writte consent to the collection and usage of

                            your personal data for those purposes, or

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         (b)   collection and use of personal data without consent is permitted or required by the PDPA or other laws. We

                 shall seek your consent before collecting any additional personal data and before using your personal data

                 for a purpose which has no been notified to you (except where permitted or authorised by law).

 

5.      We may collect and use your personal data for any or all of the following purposes:

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(a)   performing obligations in the course of or in connection with our provision of the goods and/or services                requested by you; and

(b)   verifying your identity.

(c)   responding to, handling, and processing queries, requests, applications, complaints and feedback                          from you; and

(d)   managing your relationship with us.

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6.      We may disclose your personal data:

 

(a)   where such disclosure is required for performing obligations in the course of or in connection with our                    provision of the goods and services requested by you; or

(b)   to third party service providers, agents and other organisations we have engaged to perform any of the                functions with reference to the above mentioned purposes.

 

RELIANCE ON THE LEGITIMATE INTERESTS EXCEPTION

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7.      In compliance with the PDPA, we may collect, use or disclose your personal data without your consent for the               legitimate interests of InnoArk Pte. Ltd. or another person. In relying on the legitimate interests exception of the           PDPA, InnoArk Pte. Ltd. will assess the likely adverse effects on the individual and determine that the legitimate           interests outweigh any adverse effect.

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8.      In line with the legitimate interests’ exception, we will collect, use or disclose your personal data for the                         following purposes:

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(a)   Fraud detection and prevention; and

(c)   Detection and prevention of misuse of services

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The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under a contract with you).


WITHDRAWING YOUR CONSENT

9.      The consent that you provide for the collection, use and disclosure of your personal data will remain valid until

         such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop collecting,

         using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request

         in writing or via email to our Data Protection Officer at the contact details provided below.

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10.      Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on             the complexity of the request and its impact on our relationship with you) for your request to be processed and

         for us to notify you of the consequences of us acceding to the same, including any legal consequences which

         may affect your rights and liabilities to us. In general, we shall seek to process your request within

         fourteen (14) business days of receiving it.

 

11.     Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope            of your request, we may not be in a position to continue providing our goods or services to you and we shall, in            such circumstances, notify you before completing the processing of your request. Should you decide to cancel            your withdrawal of consent, please inform us in writing in the manner described in clause 7 above.

 

11.      Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal

          data where such collection, use and disclose without consent is permitted or required under applicable laws

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ACCESS TO AND CORRECTION OF PERSONAL DATA

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12.      If you wish to make

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          (a)   an access request for access to a copy of the personal data which we hold about you or information about

                  the ways in which we use or disclose your personal data, or

          (b)   a correction request to correct or update any of your personal data which we hold about you, you may

                  submit your request in writing or via email to our Data Protection Officer at the contact details provided

                  below.

 

13.      Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee                   before processing your request.

 

14.      We will respond to your request as soon as reasonably possible. In general, our response will be within seven               (7) business days. Should we not be able to respond to your request within thirty (30) days after receiving your

           request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to

           your request. If we are unable to provide you with any personal data or to make a correction requested by you,

           we shall generally inform you of the reasons why we are unable to do so (except where we are not required to

           do so under the PDPA).

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PROTECTION OF PERSONAL DATA

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15.      To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification,

           disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such

           as minimised collection of personal data, authentication and access controls (such as good password

           practices, need-to-basis for data disclosure, etc.), usage of one time password(otp)/2 factor authentication

           (2fa)/multi-factor authentication (mfa) to secure access, encryption of data, data anonymisation, up-to-date                 antivirus protection, regular patching of operating system and other software, securely erase storage media in             devices before disposal, web security measures against risks, and security review and testing performed                       regularly.

 

16.     You should be aware, however, that no method of transmission over the Internet or method of electronic

          storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your

          information and are constantly reviewing and enhancing our information security measures.

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ACCURACY OF PERSONAL DATA

 

17.     We generally rely on personal data provided by you (or your authorised representative). In order to ensure that

         your personal data is current, complete and accurate, please update us if there are changes to your personal

         data by informing our Data Protection Officer in writing or via email at the contact details provided below.

 

RETENTION OF PERSONAL DATA

 

18.    We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or

         as required or permitted by applicable laws.

 

19.    We will cease to retain your personal data, or remove the means by which the data can be associated with you,

         as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal

         data was collected, and is no longer necessary for legal or business purposes.

 

TRANSFERS OF PERSONAL DATA OUTSIDE OF SINGAPORE

 

20.    We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, we will

         obtain your consent for the transfer to be made and we will take steps to ensure that your personal data

         continues to receive a standard of protection that is at least comparable to that provided under the PDPA.

 

DATA PROTECTION OFFICER

 

21.    You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data

         protection policies and procedures, or if you wish to make any request, in the following manner:

 

Report Link: https://www.innoark.com/contact-us 
and enter subject: DPO

 

EFFECT OF NOTICE AND CHANGES TO NOTICE

 

22.    This Notice applies in conjunction with any other notices, contractual clauses and consent clauses that apply in

          relation to the collection, use and disclosure of your personal data by us.

 

23.    We may revise this Notice from time to time without any prior notice. You may determine if any such revision has

          taken place by referring to the date on which this Notice was last updated. Your continued use of our services

          constitutes your acknowledgement and acceptance of such changes.

 

Effective date  :           01/01/2024
Last updated   :           01/01/2024

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